start107 FAQ

21 years old. The start107 platform strictly enforces a 21+ age policy in accordance with Philippine law and PAGCOR regulations. Players who are found to be under 21 will have their accounts immediately suspended and any winnings forfeited. start107 takes age verification seriously — you will be required to submit a valid government-issued ID (such as a Philippine passport, SSS ID, UMID, or driver's license) during the KYC verification process.

KYC (Know Your Customer) verification is required before you can make your first withdrawal. To complete verification on start107, you'll need to submit:

• A clear photo or scan of a valid government-issued ID (passport, UMID, SSS ID, PhilSys ID, or driver's license)
• A selfie holding your ID
• Proof of address (utility bill, bank statement, or barangay certificate dated within the last 3 months)

Documents can be uploaded directly through your start107 account dashboard. Verification is typically completed within 24–48 hours. Players in Manila, Cebu, Davao, and other major cities generally experience faster processing times.

No worries — it happens to everyone. On the start107 Login page, click the "Forgot Password" link below the login form. Enter the email address associated with your start107 account and we'll send you a password reset link. Check your inbox (and your spam folder, just in case). The reset link is valid for 30 minutes. If you don't receive the email within a few minutes, contact our 24/7 live chat support team and they'll assist you right away.

No. Each player is permitted to hold only one start107 account. Creating multiple accounts (also known as "multi-accounting") is a violation of start107's Terms & Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances or bonuses. If you believe a duplicate account was created in error, please contact our support team immediately to resolve the issue.

start107 supports a wide range of payment methods popular with Filipino players, including:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank, UnionBank
• Over-the-counter: 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier
• Cryptocurrency: Selected digital currencies (check the cashier for current options)

All transactions are processed in Philippine Peso (₱). start107 does not charge deposit fees, though your payment provider may apply their own charges.

The minimum deposit on start107 is ₱100 for most payment methods, making it accessible for players across all budget levels — whether you're a casual player in Quezon City or a high-roller in Makati. Some payment methods may have higher minimums due to provider requirements. The exact minimum for each method is displayed in the start107 cashier at the time of deposit.

Most deposits on start107 are credited instantly — especially GCash and PayMaya transactions. Online banking transfers (BPI, BDO, Metrobank) are typically credited within 5–15 minutes during banking hours. Over-the-counter payments may take up to 30 minutes to 1 hour to process. If your deposit has not appeared after the expected timeframe, contact start107 live chat support with your transaction reference number and we'll sort it out quickly.

To withdraw from start107, log in to your account and navigate to the Cashier section, then select Withdrawal. Choose your preferred withdrawal method, enter the amount, and confirm. Important: your account must be fully KYC-verified before your first withdrawal can be processed. Withdrawals are sent to the same payment method used for your most recent deposit where possible, in line with anti-money laundering requirements.

Withdrawal processing times on start107 vary by method:

• GCash / PayMaya: Within 1–4 hours (often faster)
• BPI / BDO / Metrobank bank transfer: 1–3 business days
• Cryptocurrency: Within 1–2 hours depending on network congestion

All withdrawals are subject to a standard security review. Verified accounts with a clean transaction history typically experience the fastest processing times. The minimum withdrawal amount is ₱200.

A withdrawal may be delayed on start107 for several reasons:

• Your KYC verification is incomplete or documents are still under review
• You have an active bonus with wagering requirements that have not yet been met
• The withdrawal amount exceeds your daily limit — contact support to request a limit increase
• A routine security check has been triggered on your account
• Bank processing delays during Philippine public holidays

If your withdrawal has been pending for longer than the expected timeframe, contact start107 live chat support with your withdrawal reference number for a status update.

start107 regularly offers a range of promotions for Filipino players, including welcome bonuses for new registrations, reload bonuses for existing players, free spins on selected slot games, cashback offers, and seasonal fiesta promotions tied to Philippine holidays like Pasko, Pista ng Bayan, and major sporting events like PBA playoffs and boxing matches. Check the Promotions section of your start107 account for the latest active offers — new promos are added regularly.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before it can be withdrawn as real cash. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable funds. Each start107 promotion has its own specific wagering terms — always read the full bonus terms before claiming. Wagering requirements are displayed clearly in the Promotions section of your start107 account.

No — bonus funds on start107 must meet the applicable wagering requirements before they can be withdrawn. However, your real-money balance (deposits and winnings from real-money play) can be withdrawn at any time, subject to the standard withdrawal process. If you prefer not to accept a bonus, you can opt out before claiming it. Contact start107 support if you wish to forfeit an active bonus and revert to real-money play only.

start107 offers a comprehensive game library designed for Filipino players, including:

• Live Casino Playtech Live dealer games — baccarat, roulette, blackjack, and more with real dealers
• Slots Hundreds of slot titles from top providers with varying themes and jackpots
• Crash Fast-paced multiplier games including popular crash-style titles
• Bingo Online bingo rooms with multiple card options and chat features
• Sports Sports betting on PBA, NBA, UFC, boxing, football, and more

New games are added to start107 regularly. Browse the full library after logging in to your account.

All games on start107 use certified Random Number Generator (RNG) technology, which ensures that every outcome is completely random and independent of previous results. Our game providers are regularly audited by independent testing laboratories to verify fairness and compliance. start107 is committed to transparent, fair gaming for every Filipino player — from casual bingo fans to serious live casino enthusiasts. You can view the RTP (Return to Player) percentage for each slot game in the game information panel.

Yes — start107 is fully optimized for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser (Chrome, Safari, Firefox). No app download is required, though a dedicated app may be available — check the start107 homepage for the latest download options. Mobile players enjoy the same full game library, promotions, and account features as desktop users. A stable internet connection (4G/LTE or Wi-Fi) is recommended for the best experience, especially for Playtech Live dealer games.

start107 provides built-in responsible gaming tools accessible from your account settings. Log in, go to Account Settings → Responsible Gaming, and you'll find options to set daily, weekly, or monthly deposit limits, loss limits, session time limits, and reality check reminders. Limits can be lowered immediately — increasing a limit requires a 24-hour cooling period to prevent impulsive decisions. These tools are free to use and we strongly encourage all players to set limits that match their personal budget.

If you feel you need a break from gaming, start107 offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact our 24/7 live chat support team directly. Once activated, your account will be immediately suspended and you will not receive any promotional communications during the exclusion period. For more details, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available. start107 encourages players to reach out to:

• PAGCOR Responsible Gaming: The Philippine Amusement and Gaming Corporation provides responsible gaming resources and support for Filipino players
• National Center for Mental Health (NCMH): Crisis hotline available for mental health support
• start107 Support Team: Our 24/7 live chat agents are trained to assist players who need help activating responsible gaming tools or self-exclusion

Remember: gaming should always be fun. If it stops being fun, it's time to take a break. 21+ only.

start107 offers 24/7 customer support through live chat — available directly from the website. Our support team is fluent in both English and Filipino, so you can communicate comfortably in whichever language you prefer. For non-urgent matters, you can also reach us by email at [email protected] (plain text — not a clickable link). We aim to respond to all email inquiries within 24 hours. Live chat is always the fastest option for urgent issues.

The start107 platform interface is currently in English, which is widely used across the Philippines for online services. However, our customer support team is fully bilingual and can assist you in Filipino/Tagalog as well as English. We understand that some players are more comfortable communicating in Filipino, and our agents are happy to accommodate that. Regional languages like Cebuano and Ilocano may also be supported — ask your support agent when you connect.